Refund Policy

This Refund Policy explains the terms and conditions for refunds, cancellations, and plan changes for EasyPeasy Sales subscriptions. This policy forms part of our Terms of Service.

1. Free Trials

• We offer a 7-day free trial of the Service with no payment method required.
• Free trials do not automatically convert to paid subscriptions.
• Since no payment is collected during a free trial, no refund is required.
• You must actively subscribe to a paid plan to continue using premium features after the trial ends.

2. Monthly Subscriptions

1. Monthly subscriptions are billed in advance and are non-refundable for the current billing period.
2. You may cancel at any time, and your subscription will remain active until the end of the current billing cycle.
3. No charges will be applied for the next billing cycle after cancellation.
4. We do not provide partial refunds for unused time within a billing period.

3. Annual Subscriptions

1. Annual subscriptions are billed in advance for 12 months and receive a 20% discount compared to the equivalent monthly price. The annual fee is calculated as (monthly fee × 12) less 20%.
2. Cancellation and reversion to monthly rate: If you cancel an annual subscription before the end of the 12-month term, the 20% discount is forfeited and the amount charged for the period the Service was used will be reverted to the full monthly price, prorated from the subscription start date.
3. Prorated calculation: The number of months the Service was used (including the month in which cancellation occurs) will be multiplied by the standard monthly fee for your plan. Any partial month used will be charged as a full month at the standard monthly rate, without discount.
4. Refund or balance due: The prorated monthly total will be deducted from the annual amount already paid. If the prorated charges are less than the amount paid, the difference will be refunded to your original payment method within 5–10 business days. If the prorated charges exceed the amount paid, the outstanding balance will be charged to your payment method.
5. Example: If you paid £758.40 for an annual Starter subscription (20% off the equivalent £948.00) and cancelled after 3 months and 2 weeks, the charge would be recalculated as 4 months × £79.00 = £316.00. The difference of £442.40 would be refunded.
6. 14-day cooling-off: Notwithstanding the above, annual subscriptions are eligible for a full refund within 14 days of the initial subscription start date, provided the Service has not been materially used during that period.

4. Setup Fees

One-time setup fees for personalised configuration, branding, and onboarding are non-refundable once the setup work has commenced. If you cancel before the setup work has begun, the setup fee will be refunded in full.

5. How to Request a Refund

To request a refund (applicable only to annual subscriptions within the 14-day window), please contact us at billing@easypeasysales.co.uk with the following information:

• Your account email address
• Your subscription plan
• The reason for your refund request

Approved refunds will be processed back to the original payment method within 5–10 business days.

6. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• Monthly subscriptions outside the current billing cycle
• Annual subscriptions after the 14-day refund window
• Setup fees where work has commenced
• Accounts terminated for violations of our Terms of Service or Acceptable Use Policy
• Accounts where activity limits have been exceeded through abuse or automated usage

7. Plan Changes and Downgrades

1. You may upgrade or downgrade your plan at any time.
2. Upgrades: The prorated difference for the remainder of the billing cycle will be charged immediately.
3. Downgrades: The change takes effect at the start of the next billing cycle. No partial refund is provided for the current cycle.
4. Activity limits and credit caps will adjust according to the new plan tier.

8. Cancellation

To cancel your subscription:

1. Log in to your account
2. Navigate to Settings → License & Limits
3. Click "Cancel Subscription"

Alternatively, contact us at billing@easypeasysales.co.uk. Cancellations take effect at the end of your current billing cycle. Upon cancellation, your Customer Data will be deleted within 30 days, as described in our Terms of Service.

9. Service Disruption Credits

If the Service experiences a significant outage not caused by you, we may, at our discretion, provide service credits or extend your billing cycle. This is handled on a case-by-case basis and is not an automatic entitlement.

10. Chargebacks

If you believe a charge is incorrect, please contact us at billing@easypeasysales.co.uk before initiating a chargeback with your bank or card provider. We will work to resolve the issue promptly. Initiating a chargeback without first contacting us may result in account suspension.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact

For any refund-related questions, please contact billing@easypeasysales.co.uk.